Collections
Processing Time
Orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.
Shipping Methods
We offer a variety of shipping options, including standard, expedited, and express shipping. Available options will be displayed at checkout.
Shipping Costs
Shipping costs are calculated based on the weight of the package and the shipping method selected. We offer free standard shipping on orders over $100.
Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.
International Shipping
We currently offer international shipping to select countries. Additional customs duties and taxes may apply based on your location.
Return Policy Return Window
We accept returns within 10 days of the purchase date. To initiate a return, please contact our customer service team for a return authorization.
Condition of Items
For hygiene reasons, only unopened and unused products can be returned. Items that have been opened or used are non-returnable.
Refunds and Exchanges
Upon receiving and inspecting your returned items, we will process your refund or exchange within 5-7 business days. Please note that shipping costs are non-refundable.
Return Process
To return an item, please follow these steps:
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.
Customer Support
For any questions regarding shipping or returns, please reach out to our customer service team at info@studiovforme.ca.
